NCR Customer Voice

SOCIAL POWER

Get your best customers to advertise to their social networks and convert unsatisfied customers to raving fans in real time.

TOM & EDDIE's

This treasured quick-service concept in the Chicago metro area was started by two best friends who shared the love of good burgers.





Turn your customers into your sales force

NCR Customer Voice is a web-based customer loyalty, retention and referral tool for restaurants. It enables you to improve your bottom line by identifying the profit impact that happy and unhappy customers have on your business. NCR Customer Voice has increased customer satisfaction and revenue for restaurants like Tom & Eddie’s in Chicago.

By leveraging NCR Customer Voice, Tom & Eddie’s has:

  • identified $8,740 dollars of potential business risk due to unsatisfied customers
  • created a new marketing channel for customers leveraging social media
  • driven $8,820 incremental sales to date through customer referrals